Terms of Service

Effective November 14, 2026

These terms explain the rules for using Buzzli. By creating an account or using Buzzli, you agree to them. We wrote them in plain English on purpose.

1. Who we are

Buzzli is customer management software for local businesses: online booking, reminders, texting, email and loyalty rewards. Buzzli is run by its founders, Kevin Lu and Marcus Torrechilla, in Peachtree City, Georgia. You can reach us by phone or text: Kevin at (678) 333-8478 or Marcus at (404) 717-6387. In these terms, “Buzzli,” “we” and “us” mean Buzzli and its founders, and “you” means the business or person using Buzzli.

2. Your account

You must be at least 18 and able to agree to these terms for your business. Keep your login details private and give accurate information. You are responsible for everything done under your account, including by staff you invite.

3. Free trial, plans and billing

• New accounts get a free 14-day trial. No card is needed to start.
• After the trial, plans are billed monthly in advance through our payment processor, Stripe. Prices are shown on our website.
• On Plus and Pro, text messages are billed per message at your plan’s rate and added to your next invoice. You can set a monthly spending cap in your account.
• You can cancel anytime. You keep access until the end of the period you paid for. We don’t give refunds for partial months unless the law requires it.
• If we change prices, we’ll tell you at least 30 days before the change affects you.

4. Your responsibilities when you text customers

Buzzli lets you send texts to your customers. You are the sender of those messages and you are responsible for following the law, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines and mobile carrier rules. That means you must:

• Only text people who have given you permission to text them, and keep a record of that permission.
• Stop texting anyone who replies STOP or asks you to stop. Buzzli handles STOP replies automatically.
• Never send messages about illegal products or services, hate, harassment, adult content, firearms, tobacco, cannabis or other content that carriers prohibit.
• Identify your business in your messages and only send messages your customers expect.

We may pause texting on an account that receives complaints or breaks these rules.

5. Text message terms for customers

If you agreed to get texts from a business that uses Buzzli, these terms apply to those messages:

• Messages come from that business, sent through Buzzli. They may include booking confirmations, appointment reminders, replies to your messages, loyalty and reward updates, and offers if you agreed to them.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to stop receiving messages. Reply HELP for help, or contact the business directly.
• Agreeing to receive texts is never a condition of buying anything.
• Mobile carriers are not liable for delayed or undelivered messages.

See our Privacy Policy to learn how phone numbers are handled. We never sell phone numbers or share them for anyone else’s marketing.

6. Your data

You own your business information and your customer list. We only use it to run Buzzli for you, as described in our Privacy Policy. You can export your customers at any time. If you close your account, we delete your data as described in the Privacy Policy.

7. AI features

Some plans include AI features, like a message writer, suggested replies, weekly insights and an AI receptionist. AI can make mistakes. Review what it writes before relying on it. You are responsible for messages sent from your account, including ones the AI receptionist sends on your behalf.

8. Acceptable use

Don’t use Buzzli to break the law, send spam, harass anyone, upload harmful code, try to get into other accounts, or copy or resell the software.

9. Availability and changes

We work hard to keep Buzzli running, but we can’t promise it will always be available or free of errors. We may add, change or remove features. If we remove something important you pay for, we’ll let you know ahead of time.

10. Disclaimers and limits on liability

Buzzli is provided “as is.” To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits or lost bookings. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

11. Ending your use

You can stop using Buzzli and cancel anytime. We may suspend or close an account that doesn’t pay, breaks these terms or puts other people at risk. Where we reasonably can, we’ll warn you first.

12. Governing law

These terms are governed by the laws of the State of Georgia, USA.

13. Changes to these terms

We may update these terms. If a change is important, we’ll tell you by email or in the app before it takes effect. Using Buzzli after a change means you accept the updated terms.

Questions? Call or text Kevin at (678) 333-8478 or Marcus at (404) 717-6387. Buzzli · Peachtree City, Georgia.